The questions we hear most.

Call 800.905.6419 for a brief, confidential assessment and insurance verification. We can schedule intake within 24 hours.

Many clients begin treatment within 24 hours of first contact. When you're ready for help, timing matters — we don't make you wait.

Photo ID, insurance information, any current medications in their original bottles, and comfortable clothing. We'll send a complete checklist before your first day.

Yes. We strictly adhere to HIPAA and 42 CFR Part 2 (the federal SUD-treatment privacy rule). Information is never released without your written, revocable consent.

That's normal. A confidential conversation costs nothing and commits to nothing. Call us at 800.905.6419 — we'll talk through options without pressure.

Intensive Outpatient Program: 3–4 sessions per week, 3 hours each, totaling at least 9 clinical hours. You maintain work and school while getting structured care.

Yes. We provide FDA-approved Suboxone treatment with medical monitoring, individual counseling, and coordination with primary care providers.

Yes. All clients receive a psychiatric evaluation, and we treat depression, anxiety, PTSD, bipolar disorder, and ADHD alongside substance use through integrated dual-diagnosis care.

Yes. Individual therapy, MAT check-ins, and group participation are all available via secure video for clients anywhere in Arizona.

IOP averages 8–12 weeks; outpatient is open-ended. Recovery housing residents typically stay 6–12 months. Every plan is individualized.

Yes — including EMDR, trauma-informed group work, and specialized care for complex trauma and PTSD that often co-occurs with substance use.

Level 3 is highly structured with enhanced on-site staff and a live-in house manager — best for early recovery and co-occurring disorders. Level 2 is peer-managed with greater independence — best for residents with 30+ days of stability who are working or in school.

75 beds across 7 recovery homes serving Tempe, Mesa, and the East Valley.

Yes. Live-in managers are CPR & Narcan certified, with emergency protocols and Narcan available on-site.

Yes. Level 3 supports part-time work with approval; Level 2 supports full-time work or school. Both have curfews — 9pm in Level 3, 10pm in Level 2.

Furnished room, food and basic hygiene supplies, transportation to clinical programming, secure medication storage, weekly programming, and a structured peer community.

Most residents progress through a three-phase system over 6–12 months: Phase 1 Foundation (45+ days), Phase 2 Growth (15+ days), Phase 3 Independence (ongoing).

A bridge to fully independent living for residents who've progressed through the program: greater independence, flexible work schedules, affordable rent, and continued peer community.

We accept most major insurance plans including Aetna, Cigna, BCBS Arizona, UnitedHealthcare, TRICARE, Mercy Care, Magellan, Optum, Evernorth, Molina, Banner, and Arizona Complete Health.

Free verification typically completes within 2 hours during business hours. We'll call you with coverage details and any out-of-pocket costs before you commit to anything.

We offer flexible payment plans, sliding-scale options, and can discuss private-pay rates. Don't let insurance concerns prevent you from reaching out.

Yes — we're contracted with Arizona AHCCCS health plans including Mercy Care, Molina, Banner, and Arizona Complete Health.

Treatment is protected under federal law (ADA, FMLA), and your employer is not notified without your written consent. Many clients attend evening IOP specifically to maintain employment.

No. After verification we share a clear cost breakdown, and we don't add charges without telling you first.

Yes — family members can serve as the financial guarantor while protecting your clinical confidentiality.

Yes. Nothing about your care is shared with family unless you sign a specific written release of information. You control who knows what.

Yes. We do not contact employers, and clinical information is protected by HIPAA and 42 CFR Part 2.

Call 988 immediately for the Suicide & Crisis Lifeline, or text HOME to 741741. If you're a current client, your treatment team is available 24/7.

Yes. We are Accredited by The Joint Commission, a Certified Trauma-Informed Organization by Trauma Institute International (TII), licensed by Arizona Department of Health Services, and our housing is NARR-certified.

No firearms or weapons of any kind are permitted at any NorthSight location.

Absolutely. We provide affirming, inclusive care in a safe and supportive environment, with clinicians trained in culturally responsive practice.

Trauma Institute International (TII) reviewed how our whole organization — not just clinicians — works with people who have experienced trauma. They looked at our culture, policies, training, supervision, and day-to-day practice, and certified that trauma-informed principles are built into all of it.

The whole organization. Every role — front desk, housing staff, billing, leadership, clinical — is held to the same trauma-informed standards. It is not a per-clinician credential.

Trauma therapy (like EMDR) is a specific treatment a clinician delivers. Being a Certified Trauma-Informed Organization means the environment around that therapy — how you're greeted, scheduled, supported, and spoken to — is also designed to feel safe and predictable.

The Joint Commission accredits our overall behavioral-health care quality and safety. TII certifies that we operate as a trauma-informed organization. Together they cover both what care we deliver and how it feels to receive it.

No. NorthSight is an approved practicum site for doctoral students from Northern Arizona University and Midwestern University. When a student clinician is involved in your care, a licensed NorthSight clinician supervises every session and signs off on every plan. You can also request to work only with licensed staff.

Teaching keeps our clinical work sharp, brings current research into the room, and helps grow Arizona's behavioral-health workforce — there is a statewide shortage of trained clinicians, and we want to be part of the fix.

Yes, with your written consent. We offer family therapy, family education sessions, and a separate family orientation call.

Yes. We offer family education sessions, recommend Al-Anon and Nar-Anon meetings, and publish family-focused content in our blog and resources library.

Call us. Our admissions team will talk through options for motivational support, intervention specialists, and how to plant seeds without forcing the issue.

Yes, with their consent. Family contact is supported throughout. In recovery housing, phones are typically stored for the first 7 days and then earned back with structured access.